FAQs:
1) What is Ultra Laser Printing system?
Answer: Ultra Laser Printing system is a Pay & Print Laser Printing services provided by
Ultra Supplies at the Photocopying Room in Singapore Polytechnics. It consists of Black
& White Laser Printing & Color Laser Printing.
2) What is the charging rate for Ultra Laser Printing system?
Answer: A4 Black and White print: S$0.05cts per page
A3 Black and White print: S$0.10cts per page
A4 Color print: S$0.50cts per page
A3 Color print: S$1.00cts per page
3) Where do I collect my print jobs?
Answer: All the Photocopying Shops operated by Ultra Supplies at (1)Block T4A level 1 (2)Block T1 level B1
(3)Foodcourt3 (4)Block T15 at Level 1 (5)T22L3 (6)T2248 (7)Main Library Level 4A (8)T1473 (9)T331 and
(10)BizIT Library
4) How do I reject my submitted print jobs?
Answer: You may choose to ignore the submitted print job as long as you have not
release them from the printer, the print job will automatically be purged in 24 hours time.
5) How secure is my print jobs in the Ultra Laser Printing system?
Answer: Since all students will have a unique SPICE account, the SPICE account will be
used to login at the release station. The release station will only display the print jobs sent
by this SPICE Account.
6) Who is able to use this Ultra Laser Printing system?
Answer: All users with SPICE account. For Notebook users, their Notebook must join to
SD domain and pre-configure with the correct print queue. Please refer question 8 on
how to set up the print queue.
7) How do I use Ultra Laser Printing system if I do not have a Notebook join
to SD domain?
Answer: For other SPICE users who do not the Notebooks join to SD domain under the
student notebook programme, they may save their Documents in external storage device
8) How to install Ultra Laser Printing system to Notebook?
Answer: For Notebook (which has joined to SD domain under the student notebook
programme), please follows the 1-time set up procedure:
1) Go to start button, select the RUN
2) Type in "\\ssdps640.sd.sp.edu.sg" then click ok
3) The following print queue will appear
4) Select all the above print queues then click the right mouse button and
select "Connect"
5) Next go to the Start button and click on the Printer and Faxes, you will
be able to see the printer queue
9) How do I collect my Print Jobs?
Answer: Once you have submitted the print jobs to the selected print queue,
1) Go to the PRINT RELEASE STATION at any of the photocopy/printing
locations.
2) Login in with their SPICE account to list the submitted print jobs.
3) At the next screen, select your print job and choose the Release button.
Select Cancel and log off.
4) Approach the Counter to collect your print job and make payment?
10) Do I need to logon to SD domain to use Ultra Laser Printing system?
Answer: Yes, only SD domain user using the wired/wireless network can use this
service.
11) How long will my print jobs stay in the Ultra Laser Printing system
before it gets deleted?
Answer: All print jobs will be held at the print server for a period of 24 hours, after that the
system will automatically delete the print jobs.
12) Are we allowed to use our own paper, color paper or transparency?
Answer: No, you should only use the paper or transparency supplied by the Photocopy
Shop. There is an additional 40 cents subcharge in above of the normal printing price for
transparency. Approach the shop operator for help.
13) How do I set to print on Single Side? (Printer by default is printing Both Side)
Answer: Please refer to the diagram below
14) Who should I approach on Ultra Laser Printing system matters?
Answer: You may approach our friendly Counter Staff at the Photocopying Counter for
matters on the Ultra Laser Printing system or you may email your enquiries to
operations@ultrasupplies.com.sg
No. 1 Queensway, #03-38 Queensway Shopping Centre Singapore 149053
Tel: 6479 6074(6 lines) Fax: 6475 0845
Email: operations@ultrasupplies.com.sg